Orders and Shipments

• Can I change the address on an order I placed?

  We would be happy to change the address on your order as long as it has not yet shipped. Please provide us with the order number and the new address via chat or phone call, and we will take care of it for you.

• Do you allow pick-up orders?

  Yes, we do allow pickup orders for our local customers. Please give us a call or chat with us to get this enabled for your account.

• How can I add to an order?

  You may add items to an existing order using the "Add-to-Existing Order" option located in the "Shipping Methods" section during checkout. Simply select the order you wish to add items to from the dropdown menu and proceed with checkout. Both orders will be shipped together, helping you save on s...

• How can I cancel or change an order?

  If you need to cancel your entire order for any reason, we can assist with that before it ships. Simply send us a message including your order number, the reason for cancellation, and whether you prefer the refund issued to your Store Credit or the Original Payment Method. We will process the can...

• How can I track an order?

  To track an order, visit the “My Orders” section in your Account Dashboard. Click the three dots next to the order you’d like to view and select “View.” This will take you to the Order View, where you can check the status of your order and see the tracking number once it has shipped. You can also...

• How can I track an order?

  You can check the Status and track an order in the "My Orders" section of your Account Dashboard. Simply click on the three dots next to the order you would like to view, click view, and you will be brought to the Order View. From here you can check the status of your order as well as access the ...

• How do I cancel a Reserve Order?

  To cancel a Reserve Order, go to the "Reserve Orders" section of your account dashboard and select "Cancel" next to the order. The funds will immediately be returned to your Store Credit.

• If I place my order past the cutoff time, will it still ship?

  We can’t guarantee that orders placed after the cutoff time will ship the same day, but we encourage you to place your order anyway. We’ll do our best to get it processed, and in many cases, depending on the time, we’re able to make it happen!

• Why am I being charged an extra $2.5 for Home Delivery?

  The extra $2.50 is added to your shipping cost if you’ve selected the signature requirement for home delivery. This option provides extra peace of mind by ensuring your package is delivered securely to you.