Returns and Warranty

  • Can I get my rejected items back?

    Yes, we can return any rejected items from your Returns or Buyback orders upon request. Simply reach out to us, and we’ll arrange for the rejected items to be included with your next order. Typically, it takes us 1-2 days to locate and prepare your items for shipping. If preferred, we can also se...

  • Can I send multiple returns/SKUs with the same label?

    Yes, to help save on shipping costs, we prefer that all returned items be sent back using the same shipping label when possible. You can also send BuyBacks with an RMA and vice versa. Just be sure to separate and mark the different types of returns within the box, and we will process them accordi...

  • How can I check the status of my return?

    You can check the status of your return in the "Product Returns/RMA" section of your account dashboard. If it shows "Processing," it means your return is either still in transit or has not yet been completed. If it shows "Completed," your return has been finalized and refunded to you. You can vie...

  • How can I create a return?

    To get the return process started, head over to your Account Dashboard. Once you are there find and select "Product Returns/RMA" from the "Services" menu option on the left-hand side of the dashboard. This is your RMA dashboard. You can keep track of existing returns here as well as create new r...

  • How long does it take for an RMA to process?

    We typically process RMAs within 2-3 business days after receiving the return package at our warehouse. If you need faster processing, let us know, and we can prioritize your return.

  • Is there a product return limit?

    No, we do not have a limit on how many products you can return at once. In fact, we recommend bulk returns to maximize the efficiency of each shipment label. Typically, sending one larger RMA per month is advisable.

  • What is your OLED/LCD Breakage Coverage?

    Our OLED Breakage Coverage and LCD Breakage Coverage offer an extra layer of protection beyond our standard warranty. This coverage includes internal damage, such as internal cracks, lines, blackouts, bleeds or damage to the flex cable, which is not typically covered under the standard warranty. ...

  • What is your return process?

    To return a product, please follow these steps: First, create a return in the Product Returns/RMA section of your account dashboard. For a step-by-step guide on this process, visit this link. After you've set up your return, drop your package off at your local courier location. Once we receive th...

  • What should I do if a SKU is not showing when creating an RMA?

    If you can't find the specific SKU you want to return in the list, just select a similar item instead. For instance, if you're trying to return an "AMPlus iPhone 12 screen" but it's not listed, you can choose a "AMPlus iPhone 12 screen." We'll make the necessary adjustments on our end to process ...

  • Why was my return rejected?

    If an item from your return was rejected, it likely did not meet the criteria of our return policy. We offer a lifetime warranty on all parts, provided there is no internal or physical damage to the part. However, this warranty does not cover Accidental Damage (such as damage from drops, impacts,...