To get the device return process started, please head over to your Account Dashboard.
Once you are there, find and select "Device Returns/RMA" from the menu options on the left hand side of the dashboard. This is your Device Returns dashboard. You can keep track of existing device returns here as well as create new device returns from this section of your account dashboard.
In order to create a new Device Return, click on the red "Submit New RMA" button. From here you can enter the IMEI of any device you will be returning, as well as the reason for return. You can also enter the return tracking number here if applicable.
Once all required fields are filled out, click "Submit" at the bottom of the page and your Device RMA will have been successfully entered into our system!