Welcome to Our Help Site

• Do you have marketing materials?
• Do you offer dropshipping?
• What hours are you open?
• What is MobileSentrix?

• How can I access accessories?

• Can I transfer my store credit to my card or bank?
• Do I need a business to purchase from you?
• How can I add a new card to my account?

• Can I buy pre-owned devices in Canada?
• Do pre-owned Apple Watches come with a wrist band?
• Do pre-owned devices come with accessories?
• How can I access devices?
• How can I create a device return?
• How can I get or export a full list of devices?
• What is a pre-order?

See all articles in Devices →

• Can I send in screens that are not listed in your BuyBack program?
• How do I submit a BuyBack?
• Is shipping covered when I send in a BuyBack order?
• What screens can I send as a BuyBack?

• Can I change the address on an order I placed?
• Do you allow pick-up orders?
• How can I add to an order?
• How can I cancel or change an order?
• How can I track an order?
• How can I track an order?
• How do I cancel a Reserve Order?

See all articles in Orders and Shipments →

• What is a blemish product?
• What is an Aftermarket Plus (AMPlus) product?
• What is an Aftermarket product?
• What is an AQ7 product?
• What is an assembled product?
• What is an XO7 product?
• What is a premium product?

See all articles in Products →

• Can I get my rejected items back?
• Can I send multiple returns/SKUs with the same label?
• How can I check the status of my return?
• How can I create a return?
• How long does it take for an RMA to process?
• Is there a product return limit?
• What is your OLED/LCD Breakage Coverage?

See all articles in Returns and Warranty →

• How can I become tax exempt?
• Why am I being charged sales tax?